These Terms and Conditions ("Terms") set out the basis on which coaching services are provided by Naomi Rothwell-Boyd, trading as Mums on the Rise ("I", "me", "my", or "the Coach") to you, the client ("you", "your", or "the Client").
Please read these Terms carefully before booking or paying for any coaching service. They contain important information about the nature of coaching, your rights, your responsibilities, and limits on my liability.
Please read these points in particular before booking or paying. The full detail is in the clauses referenced.
1.1. These Terms apply to all coaching services I provide to you and form a legally binding agreement between you and me (the "Agreement").
1.2. You are asked to read these Terms in full before you make any payment. By booking a coaching service and/or by paying any invoice, deposit, or booking fee for coaching services, you confirm that you have read, understood, and agree to be bound by these Terms. Acceptance takes effect at the earlier of (a) the time you book a service, or (b) the time you make payment.
1.3. If there is anything in these Terms you do not understand or do not agree with, please contact me before booking or paying. Do not make payment if you do not accept these Terms.
1.4. These Terms, together with the details set out in your invoice, booking confirmation, or coaching proposal (which record the specific service, fees, and session arrangements), make up the whole Agreement between us.
1.5. I may update these Terms from time to time. The version that applies to you is the version in force at the date you book or pay for the relevant service. Any material change to an ongoing programme will be notified to you and will not apply retrospectively to services already paid for.
2.1. Coaching is a collaborative, forward-looking partnership designed to support your own thinking, reflection, goal-setting, and action. My role is to support you to find your own insights, choices, and direction.
2.2. Coaching is NOT, and is not a substitute for: therapy, counselling, psychotherapy, psychiatric or mental-health treatment, crisis intervention, medical or healthcare advice or treatment, financial, investment, pension, or tax advice, legal advice, or any other regulated professional service.
2.3. I do not provide coaching in the capacity of a therapist, counsellor, psychologist, psychiatrist, doctor, financial adviser, accountant, or solicitor, even where I may hold other qualifications. Nothing I say or provide during coaching should be taken as advice of that kind.
2.4. Where an issue arises that falls outside the proper scope of coaching, or that in my reasonable judgement would be better supported by another professional, I may suggest that you seek appropriate qualified support (for example from your GP, a therapist, a solicitor, an accountant, or an independent financial adviser), and I may decline to continue coaching on that issue. You remain responsible for deciding whether to act on any such suggestion.
2.5. Coaching is provided for personal and professional development purposes only.
3.1. You retain full responsibility and autonomy for your own life, choices, decisions, actions, and results, both during and after the coaching relationship. Coaching supports your decision-making; it does not replace it.
3.2. I do not guarantee any particular outcome, result, income, career change, or other benefit. Coaching outcomes depend on many factors outside my control, including your own engagement, honesty, effort, follow-through, and personal circumstances. Any examples, case studies, or testimonials describe individual experiences and are not a promise that you will achieve the same.
3.3. You are solely responsible for your own physical, mental, and emotional wellbeing, and for any decisions you make and actions you take (including any financial, career, business, health, or personal decisions), whether or not those decisions follow discussions during coaching.
3.4. You acknowledge that you are not relying on coaching as professional advice of any kind (including therapeutic, medical, legal, or financial advice), and that the coaching relationship does not create any professional, advisory, or fiduciary duty beyond the provision of coaching as described in these Terms.
3.5. Given the nature of coaching described in clause 2, you acknowledge that it is not reasonable to treat coaching as a substitute for clinical, medical, psychological, financial, or legal advice, and that any decision you take or do not take is made on the basis of your own judgement.
4.1. By entering into this Agreement you confirm that you are at least 18 years old, are entering into it on your own behalf, and that, to the best of your knowledge, you are in good general physical, mental, and emotional health and are able to participate in coaching.
4.2. If you are currently receiving, or have been advised to receive, treatment or support for any physical or mental-health condition, you should discuss the suitability of coaching with the relevant professional before proceeding, and you agree to let me know of anything that may affect your ability to engage safely in coaching.
4.3. If at any point your needs would be better met by therapeutic, medical, or other professional support, you agree to seek that support, and I may pause or end the coaching relationship in accordance with clause 17.
4.4. Coaching is not an emergency or crisis service. If you are in crisis or experiencing thoughts of harming yourself or others, please contact your GP, call NHS 111, the Samaritans on 116 123, or call 999 in an emergency.
5.1. You warrant and agree that:
(a) the decisions and actions you take are your own, made in the exercise of your own judgement;
(b) you are responsible for any loss, cost, or liability arising from your own deliberate, reckless, dishonest, or grossly negligent acts or omissions, or from any untrue or misleading information you provide to me;
(c) you will provide accurate information relevant to the coaching and will not use the coaching for any unlawful purpose; and
(d) you have the authority to enter into this Agreement.
6.1. The format, length, number, and frequency of sessions are as set out in your invoice, booking confirmation, or coaching proposal.
6.2. Coaching takes place during agreed sessions. I am not available for ongoing support between sessions, and coaching is not an on-demand or crisis service (see clause 4.4). Any agreed contact between sessions (for example, email check-ins) and my normal response times will be confirmed with you. I aim to respond to messages within a reasonable period during normal working hours.
6.3. Requests that fall outside the agreed scope of your coaching are not included and may be subject to a separate agreement and fee.
6.4. I ask that we both engage with each other respectfully and in good faith. I am committed to doing so, and clause 17 sets out what happens if that breaks down.
7.1. Neither of us may make an audio or video recording of a session, or transcribe it, without the other's prior consent.
7.2. My use of an AI tool to transcribe sessions or help prepare notes is dealt with separately in clause 14 and only ever happens with your prior explicit consent.
7.3. You may not publish, broadcast, or share any recording, transcript, or other content of a session with any third party without my prior written consent.
8.1. The fees for your coaching, and the sessions or programme included, are set out in your invoice, booking confirmation, or coaching proposal. All fees are stated in pounds sterling and are inclusive of any applicable taxes unless stated otherwise.
8.2. Payment is due as set out in your invoice or proposal. Coaching sessions will normally be confirmed once payment (or the agreed deposit or first instalment) has been received.
8.3. Instalments and programmes. Where coaching is purchased as a programme or package, the fee reflects the programme as a whole. Where I agree that you may pay by instalments, this is a payment convenience and does not change the agreed scope of the programme. If you end the programme early (other than as permitted by law under clause 10, or where I end it under clause 17), I will be entitled to a fair amount reflecting the sessions already delivered and the reasonable costs I have incurred in reserving time for you. I will not seek payment for sessions that were neither delivered nor reserved. This does not affect your statutory rights.
8.4. Late payment. If any payment is not made when due, I may suspend or postpone further sessions until payment is received. I reserve the right to charge interest on overdue sums where permitted by law.
8.5. All fees and any mandatory charges are shown in full before you book. I do not add compulsory charges at a later stage.
9.1. Your session time is reserved exclusively for you. If you need to reschedule or cancel a booked session, please tell me by email as early as you can. The following applies. It reflects a genuine and reasonable pre-estimate of the loss I incur when reserved time cannot be re-filled at short notice, and is not a penalty:
(a) More than 48 hours' notice: you may reschedule to another available time at no extra charge.
(b) Between 24 and 48 hours' notice: I will try to offer you an alternative time. Where I cannot reasonably re-fill the session, up to 50% of the session fee may be charged.
(c) Less than 24 hours' notice, or non-attendance ("no-show"): the session will be treated as delivered and the full session fee will be charged.
9.2. As a gesture of goodwill, I may at my discretion offer one rescheduled session outside these rules. Doing so does not change how the policy applies to later sessions.
9.3. If I need to reschedule a session, I will give you as much notice as reasonably possible and will offer you an alternative time. If I am unable to offer a suitable alternative, I will refund the fee for that session.
9.4. This clause 9 does not affect your statutory cancellation rights under clause 10, which take priority during the 14-day cancellation period.
This clause applies because coaching is usually arranged at a distance (for example online, by email, or by telephone) or away from business premises. It gives you rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
10.1. Right to cancel. You have the right to cancel this Agreement within 14 days without giving any reason. The cancellation period ends 14 days after the day on which this Agreement is entered into.
10.2. How to cancel. To exercise the right to cancel, you must inform me of your decision by a clear statement (for example, an email to naomi@mumsontherise.co.uk) before the 14-day period expires. You do not need to use any particular form of words; a clear statement that you wish to cancel is enough.
10.3. Starting before the 14 days end. If you would like coaching sessions to take place during the 14-day cancellation period, you must expressly request this (I will ask you to confirm in writing). If you make this request and then cancel within the 14 days, you will be liable to pay a proportionate amount for the services provided up to the point you tell me you are cancelling.
10.4. Effect of cancellation. If you cancel within the cancellation period, I will reimburse all payments received from you, less any proportionate amount for services already provided at your request under clause 10.3. I will make the reimbursement within 14 days of the day on which I am informed of your decision to cancel, using the same means of payment you used, unless you agree otherwise.
11.1. I will provide the coaching services with reasonable care and skill.
11.2. I will act in accordance with the ethical standards of the professional coaching community, including maintaining appropriate boundaries, working within the limits of my competence, and referring you to other professionals where appropriate.
11.3. I will keep your information confidential in accordance with clauses 12 and 13.
12.1. My obligations to you. I will treat all information you share with me during coaching as confidential and will not disclose it to any third party except: (a) with your consent; (b) where the information is already in the public domain through no fault of mine; (c) as required to my professional supervisor or insurer in confidence; or (d) where I am required or permitted to disclose it by law or under clause 13.
12.2. Your obligations to me. All coaching materials, models, frameworks, exercises, worksheets, tools, pricing, and business information I share with you are confidential to me. You agree to keep them confidential and not to disclose, copy, share, or use them other than for your own personal development in connection with the coaching.
12.3. These confidentiality obligations continue after the coaching relationship ends.
13.1. I may disclose information without your consent, to the minimum extent necessary, where I reasonably believe there is a serious risk of harm to you or to another person, where a child or vulnerable adult may be at risk, or where disclosure is required by law (for example, under legal or regulatory obligations). Where it is safe and appropriate to do so, I will aim to discuss this with you first.
14.1. I am the data controller for the personal data I process about you. I process your personal data in accordance with the UK GDPR and the Data Protection Act 2018, as described in my Privacy Policy at mumsontherise.co.uk/privacy, which forms part of our arrangement and which you should read alongside these Terms.
14.2. Coaching may involve sensitive personal information (sometimes called "special category data"), such as information about your health or emotional wellbeing. Where I process this kind of information, I do so on the basis of your explicit consent, which you may withdraw at any time.
14.3. AI note-taking. I may use an artificial-intelligence tool to record and/or transcribe sessions and to help me produce session notes. I will only do this with your prior explicit consent, which you are free to decline without affecting your ability to be coached. Where I use such a tool, I take steps to protect your information, including using a provider bound by a data-processing agreement. Further detail is set out in my Privacy Policy.
14.4. You have rights over your personal data, including rights of access, correction, and erasure, and the right to complain to the Information Commissioner's Office (ICO). Please see the Privacy Policy for how to exercise these rights.
15.1. All intellectual property rights in my coaching materials, models, frameworks, exercises, worksheets, recordings, and other content remain my property (or that of my licensors).
15.2. I grant you a limited, personal, non-transferable, non-exclusive licence to use materials I provide solely for your own personal development. You may not reproduce, distribute, resell, or commercially exploit any of my materials without my prior written consent.
16.1. I will only use your name, feedback, or a testimonial in my marketing with your consent, and you may withdraw that consent for future use at any time.
16.2. If you choose to give a testimonial or review, you confirm that it is genuine, true, and reflects your own honest experience.
17.1. Either of us may end the coaching relationship by giving written notice. Your statutory rights under clause 10 are unaffected.
17.2. I may end or suspend the Agreement immediately, by written notice, if you breach these Terms, if fees remain unpaid, if I reasonably believe coaching is no longer appropriate or safe for you, or if continuing would place either of us at risk.
17.3. I may end the Agreement immediately, with no refund for the terminated part of any programme, if you behave in a way that is abusive, threatening, harassing, or otherwise unacceptable towards me, or if you act unlawfully in connection with the coaching. This does not affect your statutory rights.
17.4. On termination, any fees for sessions already delivered remain payable. Refunds (if any) for sessions paid for but not yet delivered will be handled fairly and in accordance with your statutory rights and clauses 8, 9, and 10.
Please read this clause carefully. It limits my liability to you.
18.1. Nothing in these Terms limits or excludes my liability for:
(a) death or personal injury caused by my negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by the Consumer Rights Act 2015 that cannot lawfully be excluded; or
(d) any other liability that cannot be excluded or limited under the law of England and Wales.
18.2. Subject to clause 18.1, and because coaching outcomes depend on your own decisions and actions (see clause 3), I am not responsible for any decision you make or action you take, or for any loss or damage arising from your own choices.
18.3. Subject to clause 18.1, I will not be liable for any loss of profit, loss of income, loss of opportunity, loss of anticipated savings, business losses, or any indirect or consequential loss, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise.
18.4. Subject to clause 18.1, my total liability to you arising out of or in connection with the Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no event exceed the total fees you have paid to me for the coaching services giving rise to the claim.
18.5. This clause 18 does not affect your statutory rights as a consumer.
19.1. If you are unhappy with any aspect of the coaching, please tell me as soon as possible by email at naomi@mumsontherise.co.uk so that I have the opportunity to put things right. I will acknowledge your complaint promptly and aim to respond fully within a reasonable period.
19.2. If we cannot resolve a dispute between us, we may agree to attempt to resolve it through mediation before taking court action. Nothing in this clause prevents you from exercising your statutory rights or bringing a claim in court.
20.1. I will not be liable for any failure or delay in performing my obligations where this is caused by events beyond my reasonable control (including illness, bereavement, technical failure, or other emergencies). Where such an event occurs, I will contact you to arrange alternative dates or, where that is not reasonably possible, provide a fair refund for any sessions paid for but not delivered.
21.1. Entire agreement. These Terms, together with your invoice/proposal and my Privacy Policy, make up the entire agreement between us. This clause does not exclude liability for any fraudulent statement.
21.2. Survival. Clauses concerning your responsibilities (clause 3), confidentiality (clause 12), data protection (clause 14), intellectual property (clause 15), and limitation of liability (clause 18) continue in force after this Agreement ends.
21.3. Severance. If any provision of these Terms is found to be unfair, unlawful, or unenforceable, that provision shall be severed and the remaining provisions shall continue in force.
21.4. Variation. Any variation to your specific coaching arrangements must be agreed between us in writing (email is sufficient).
21.5. No waiver. If I do not insist that you perform any obligation, or delay in doing so, that will not mean I have waived my rights.
21.6. Third-party rights. No one other than you and me has any rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
21.7. Assignment. You may not transfer your rights or obligations under this Agreement to anyone else without my written consent.
21.8. Governing law and jurisdiction. These Terms and any dispute arising out of them are governed by the law of England and Wales, and are subject to the non-exclusive jurisdiction of the courts of England and Wales.
These Terms are provided for use on the Mums on the Rise website. They should be read in conjunction with the Mums on the Rise Privacy Policy.